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DSL Report

I have a working DSL line!!! Full speed and no errors.

The Covad guy came last night and had the problem diagnosed within about 10 minutes and fixed in about 20.

Verdict: Verizon totally botched the wiring. Wires were cross connected and other assorted mess. Basically, they had the DSL line cross wired to the voice line through two of the jacks. That means is was the guy who ran the new wire didn’t hook it up right. And the guy that came after him didn’t bother to even look at it.

Verizon: You owe me for a $199 service call.

This entry was posted on Tuesday, August 15th, 2006 at 12:04 pm and is filed under General. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.

3 Responses to “DSL Report”

  1. John Says:
    August 15th, 2006 at 12:07 pm

    Hooray! Finally, some good news in teh Interweb department.

    F- Verizon. Give those bastards hell. Did the Covad guy put any of that in writing for you to use?

  2. todd Says:
    August 15th, 2006 at 12:20 pm

    Yeah! Here’s part of his part of the trouble ticket report (it’s probably not useful, though):

    Backhaul installed
    Part 1 of 2:
    Arrived onsite, Monitored circuit and margins were showing errors incrementing:
    …
    Upstream Cells Received from CPE: 256997 ( 312720671 )
    Upstream % utilization: 6.143182%
    Downstream Cells Transmitted to CPE: 923500 ( 2635712032 )
    Downstream % utilization: 8.361207%
    ATM HEC Errors: 0 ( 45671 )
    Upstream Line Errors: 0 ( 640860 )
    Downstream Line Errors: 33 ( 1808395 )
    Training Starts: 0 ( 2073 )

    Time Since Snapshot Counters Reset:
    1 Hour. 23 Min. 40 Sec.

    DSLAM Trunk Status: OK
    Technology: DMT8a4
    Card Status: OK
    Port Status: Up
    Actual Port Rates: 928 kbps Downstream / 352 kbps Upstream
    Margin: 14.0 dB Downstream / 7.0 dB Upstream
    …
    Spent some time figuring out EU inside wiring. EU has VZ install NID SPLITTER
    But it was done incorrectly.
    ALL EU wiring was daisy chained so we opened all the jacks.
    I rewired correctly and now getting following margins in safe mode:

    Port Provisioning: DSLAM
    Trunk Status: OK
    Technology: DMT8a4 Card Status: OK
    Port Status: Up
    Actual Port Rates: 928 kbps Downstream / 384 kbps Upstream
    Margin: 39.0 dB Downstream / 26.0 dB Upstream

    Upstream Cells Received from CPE: 129191 ( 312909648 )
    Upstream % utilization: 7.95%
    Downstream Cells Transmitted to CPE: 279423 ( 2636073600 )
    Downstream % utilization: 4.30625%
    ATM HEC Errors: 0 ( 45690 )
    Upstream Line Errors: 0 ( 641307 )
    Downstream Line Errors: 1 ( 1808403 )
    Training Starts: 0 ( 2076 )

    Time Since Snapshot Counters Reset:
    29 Min. 48 Sec.

    Then he removed the “safe mode” and I’m back at full speed getting about 1.3M down/ 320 up

  3. George Says:
    August 15th, 2006 at 5:49 pm

    Good stuff. Our cable modem was downloading at dial-up speed earlier today.

    It just about killed me waiting for pages to load :-)

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